Customer Feedback

Firma is committed to working with you to find a fair and equitable resolution to any concerns that you may have about our products or services. We ask that your first contact regarding questions or concerns be with your Currency Expert at Firma. If you feel that we have not found a suitable resolution at this level, please contact our regional compliance officer at:

Firma Foreign Exchange Corporation
Compliance Department
Suite 801, Level 8, 2 Bulletin Place
Sydney NSW, 2000
[email protected]

Firma Foreign Exchange Corporation (NZ) Ltd. is a member of the Financial Disputes Resolution Scheme (FDR). If you feel that Firma has not met your concerns in a fair and equitable way, you may refer your concerns to the Financial Disputes Resolution Service at:

New Zealand Financial Dispute Resolution Service
P.O. Box 2722
Wellington 6140
T: 0508 337 337
[email protected]